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Steam removes The War Z from sale, offers full refunds

19 Dec 2012  by   Peter Parrish
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The War Z (8)

Valve has responded to the controversy surrounding The War Z’s sudden and misleading launch on the digital download service by “temporarily” removing the game from sale and offering dissatisfied customers a full refund. The War Z is still listed on Steam, and can be played through the service, but it is no longer possible to purchase the title.

In a statement about the situation, which has escalated in the days following The War Z’s Steam release and culminated in a shameful non-apology from its developers, Valve said:

“From time to time a mistake can be made and one was made by prematurely issuing a copy of War Z for sale via Steam. We apologize for this and have temporary removed the sale offering of the title until we have time to work with the developer and have confidence in a new build. Those who purchased the game and wish to continue playing it via Steam may do so. Those who purchased the title via Steam and are unhappy with what they received may seek a refund by¬†creating a ticket at our support site here.”

This seems to be the correct course of action, given the misleading information about the game which accompanied its launch and the lack of any indication that the title was clearly still in (at best) a beta stage of release.

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  1. Max3000

    This story is not about a bad game. This story is about a business that
    was set up for the sole purpose of generating money with misinformation
    and false claims. JUST the same scheme the SAME company already did with
    their other game “The War Inc”. This is borderline criminal and
    doesn’t have much to do with the gaming industry, frauds like this
    happen in every industry. Read more on the whole story around “The War
    Z” here: http://warzscam.tumblr.com/

    December 21, 2012 at 12:20 am

  2. Jeff

    No it wasn’t a mob mentality. What War Z done on steam was illegal. Read the first comment. It wasn’t about the game. It the fact that what the Dev for War Z was doing is illegal.

    How would you like if a company advertising a car with a full set of feature on it and you buy it and it and got the car and none of the features that the advertise for the car are in it and on top of they set you a letter saying by having the car you waive your right to return the car.

    Then tell you to your face. Oh it your fault you misread what we advertise for the car and go on and change the features in front of you?

    Then go on and tell you. You can’t say thing about this or we will sue you and put you on a blacklist and you can’t buy anything in this area.

    December 21, 2012 at 1:23 am

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